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Forgotten password - applied for new one but mail do not come

Posted: Fri Aug 13, 2021 9:36 am
by Ziiky
Hello

My friend forget user password for app (full AQ buyed)
I tried for him to get new one through site but he did not receive mail.
When I manage same orecedure for my acc, I get mail with temporary pass.


Need help ...

Re: Forgotten password - applied for new one but mail do not come

Posted: Fri Aug 20, 2021 7:16 am
by Psyberia-Support
Hi,
If you need to change the password of the online points account from the app, you need to send us an email from the email address you're registered.
For the support forum account (here), you need to use the regular "forget password" link. Please check his spam emails in case of any problem.
Both account are unrelated.

Re: Forgotten password - applied for new one but mail do not come

Posted: Sun Aug 22, 2021 12:21 pm
by Ziiky
Thnx for replay!

Which mail?

Re: Forgotten password - applied for new one but mail do not come

Posted: Mon Aug 23, 2021 8:57 pm
by Psyberia-Support