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Help to restore my data

Posted: Wed Jul 29, 2020 3:32 am
by Marre 86
Hi guys!
Unfortunately my old smartphone got dead before I figured out that my data isn't stored in the cloud - kind of disappointing considering I paid for your otherwise great app.
So it seems no way to restore it, cause I didn't find directories you mentioned about on my external SD-card (that is intact, unlike the phone memory).
But there is something which seems to be my last hope.
There is ".android_secure" directory on SD-card and the only file "psyberia.alpinequest.full-1.asec" in it. Pretty heavy, over 8 Mb.
Can I restore my landmarks and recorded tracks from it?

BONUS QUESTION: can I hope that you implement cloud-storage of premium users landmarks and tracks ASAP ?

Re: Help to restore my data

Posted: Fri Jul 31, 2020 8:04 am
by Psyberia-Support
Hi,

I'm sorry for the loss of your device and data. I know it's a lot of troubles... Unfortunately you won't be able to restore your data from ".android_secure", it only holds installation files, and anyway it's encrypted with a key only known by your system.

You assume the app should have put your data on the cloud, I don't agree. Hopefully there are still some apps out there that don't send all your personal info/data online without your consent... And we are proud to be one of those!
can I hope that you implement cloud-storage of premium users landmarks and tracks ASAP ?
In fact, it's already available, see here: https://www.alpinequest.net/en/help/faq ... _the_cloud

Regards