[closed] Track Recorder Activation

[Ronald]

When trying to activate Track Recorder by the toggle I obtain the message "Track Recorder is currently handled by ......"
The toggle will not confirm by staying on and changing to green.
How do I activate Track Recorder on Alpine Request?
Thanks
Ronald

[Psyberia-Support]

Hi and sorry for the delay.
There is no such "activation" for the track recorder.
It seems the application cannot start the track recorder background process. Do you have a device optimizer tool? (that kills background apps).
Try to restart your device and check again, in case it's just a one time issue.
Let me know

[Ronald]

Hi,
Thanks for the help.
I don't have a device optimizer; rebooting did not help, so have uninstalled and reinstalled.
I can now enable the track recorder, but it does not record the location on the track while in background. The result is a series of straight lines.
Location source has been set to Outdoor GPS and updates every 10 seconds. Locating method is High Accuracy GPS, WiFi and mobile networks.
I am sure that the problem is within the settings, but where????
Thanks

[Psyberia-Support]

Hi again,
Be sure to allow background use of the GPS as explained here: https://www.alpinequest.net/en/help/v2/ ... _recording