The support forum is temporarily read-only. For urgent requests, please email contact[at]psyberia.net

[closed] Lost map after connecting to internet

Something wrong? Report it here
Post Reply
tasneem663
Posts: 2
Joined: Mon Feb 27, 2017 4:33 pm

[closed] Lost map after connecting to internet

Post by tasneem663 »

Hi, :D
I lost my displayed map, after connecting to wifi, the layer(contour and streets) and the landmarks are still there, but the 20gb map gone after connecting to wifi.
The map and the layers are stored in SD Card
Thx ;)
tasneem663
Posts: 2
Joined: Mon Feb 27, 2017 4:33 pm

Re: Lost map after connecting to internet

Post by tasneem663 »

Correction: I lost also my layers, only the Landmarks are still available
Psyberia-Support
Site Admin
Posts: 6408
Joined: Wed Apr 14, 2010 9:41 pm

Re: Lost map after connecting to internet

Post by Psyberia-Support »

Hi,
The app will never delete any data by itself.
Under each map, you can see how much data is store for this map. How much do you see for your missing map?

The data can be deleted if:
- You manually delete it (When long pressing a map and selecting "Clear data" or when removing the map);
- When you un-install the application;
- Sometimes when you use a "system cleaner application" (or at least add the store folder in the white list). Some of those apps will delete data stored by other applications.

Also, if you have changed the storage folder, the application will not see your data anymore, as the stored data is not automatically moved towards the new selected storage folder.
Let me know
Do you like AlpineQuest ? Leave a small comment on Google Play !
Post Reply