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[closed] Track Recorder not working
Posted: Thu Dec 22, 2016 5:06 am
by stevej
I have full Alpinequest version which I have just purchased.
When I toggle Track Recorder to on, it briefly flashes an error message "class ddc function updateSettings() throws illegalArgumentException(provider doesn't exist:none)". Then the AlpineQuest agent is started but my tracks are not recorded.
Huawei Honor 5x , running Cyanogenmod 13
Re: Track Recorder not working
Posted: Fri Dec 23, 2016 8:43 pm
by Psyberia-Support
Hi,
It seems that the application cannot detect your GPS.
Have you granted the application the right to use the GPS? It should be asked when you start the application.
Alternatively you can check as
explained here.
Let me know.
Re: Track Recorder not working
Posted: Fri Dec 23, 2016 9:38 pm
by stevej
AlpineQuest does have Location and Storage permissions on my phone and it display's the GPS position on the map.
Re: Track Recorder not working
Posted: Sat Dec 24, 2016 1:48 pm
by ds47uk
I have had a copuple of occasions when the track recorder seemed to have died. A reboot of the tablet and all was well, suggesting that there was a problem of some sort with the GPS. Have you tried rebooting?
Re: Track Recorder not working
Posted: Sat Dec 24, 2016 1:53 pm
by stevej
yes I have rebooted a couple of times
Re: Track Recorder not working
Posted: Tue Dec 27, 2016 10:26 am
by Psyberia-Support
Sorry for the delay.
Can you make an error report from the app (main menu -> more -> Report errors) so I can check your logs.
Thanks in advance.
Re: Track Recorder not working
Posted: Tue Dec 27, 2016 3:58 pm
by stevej
Ok I sent an error report just now....
Re: Track Recorder not working
Posted: Tue Dec 27, 2016 10:05 pm
by Psyberia-Support
Thanks,
I had a look at your logs and the app correctly recognize your GPS.
Can you try to re-select the location source in the track recorder settings
as explained here. You can try to temporarily select "Network" and then go back to "Outdoor GPS".
Sorry for the troubles
Re: Track Recorder not working
Posted: Tue Dec 27, 2016 11:01 pm
by stevej
It started recording the without error when I changed gps source to network, then continued working when I changed it to outdoor gps
Re: Track Recorder not working
Posted: Thu Dec 29, 2016 6:37 pm
by Psyberia-Support
I don't know what happened on your device but you've currently the location source "none" selected, which is non existing source (maybe at some point the app could not detect your GPS). So selecting "Network" then "GPS" again should now work.
Re: Track Recorder not working
Posted: Thu Dec 29, 2016 10:22 pm
by stevej
Yes it is working now.
I don't know why location source was "none". I didn't ever change the location source, it was not working the same day after installing the app.
Re: Track Recorder not working
Posted: Fri Dec 30, 2016 8:36 am
by Psyberia-Support
Ok good.
I've made few changes in the application to be sure things like that cannot happen.
Sorry again for the troubles
Best regards