track recorder problem

[loulo]

Since update to oneui4, The track recorder will stop work when screen off.I have tried all methods
I can consider,include battery optimization,automatic running,lock background.This problem only takes on oneui4 for most third-party app,but
samsung health can record normally on oneui4.

[Psyberia-Support]

Hi Loulo,
All known issues are listed here: https://www.alpinequest.net/en/help/v2/ ... _recording and here: https://www.alpinequest.net/en/help/v2/ ... k_recorder
In particular check that you're not using any battery economy mode, that the battery optimizations does not apply on the app, and that the application is un-monitored by all optimisation tools.
If you believe everything is correct, you can also contact the Samsung support and ask which features to enable/disable in order to leave specific app use the GPS while the screen is off.